Job Summary

As a Field Service Technician – Level 1, you will play a crucial role in ensuring the seamless operation of our company’s products at customer sites. Your primary responsibility will be to perform installation, maintenance, and repairs, all while prioritizing customer satisfaction. If you thrive in a dynamic environment, possess excellent communication skills, and have a knack for troubleshooting, we encourage you to apply.

Responsibilities

• Installation and Setup:
  • Deploy and configure company products at customer locations.
  • Ensure proper installation, adherence to safety protocols, and compliance with technical specifications.
  • Collaborate with customers to address any setup-related queries or concerns.
• Maintenance and Repairs:
  • Conduct routine maintenance checks on installed systems.
  • Diagnose and troubleshoot technical issues promptly.
  • Repair or replace faulty components to minimize downtime.
• Customer Interaction:
  • Interact professionally with customers during service visits.
  • Listen actively to customer concerns and provide effective solutions.
  • Foster positive relationships to enhance overall customer experience.
• Documentation and Reporting:
  • Maintain accurate records of service visits, including work performed, parts used, and time spent.
  • Generate detailed reports for internal tracking and customer communication.
• Travel and On-Site Work:
  • Be prepared for extensive travel, as approximately 80% of this role involves visiting customer sites.
  • Adapt to varying work environments and schedules.

Qualifications

• Education and Experience:
  • High school diploma or equivalent.
  • Relevant technical certifications or vocational training preferred.
  • Prior experience in field service, technical support, or related roles is advantageous.
• Skills and Competencies:
  • Communication: Excellent verbal and written communication skills.
  • Troubleshooting Aptitude: Ability to diagnose and resolve technical issues efficiently.
  • Customer Focus: A commitment to ensuring customer success.
  • Adaptability: Willingness to work in diverse settings and adapt to changing conditions.
  • Attention to Detail: Precise documentation and reporting.
• Physical Requirements:
  • Ability to lift and carry equipment (up to a specified weight limit).
  • Comfort working in various climate conditions.

Compensation and Benefits

• Competitive salary based on experience.
• Health insurance, retirement plans, and other benefits available.

If you’re ready to contribute to our team’s success and make a difference for our customers, we look forward to receiving your application via email!